Terms & Conditions
Shipping & Delivery Information
What type of protection will my product have?
All window and door product will come standard with foam corner protection & perimeter tape on panels. If you require glass protection film to be added to your items please contact us for a quote.
How will my product be delivered?
The standard way of delivering windows and doors is as a loose item. This means that your item will be delivered on a truck and each item is offloaded by hand. In most cases sliding doors and bifold doors will be delivered with the outer frame un-assembled for size weight reduction. If this is the case, the outer frame can be reassembled with simply 8-10 screws. To also reduce the handling and movement weight, in some cases oversized windows and doors with lowlights and multiple section configurations will be split at the frame junction and will have "clip together" adaptors where the product can simply be clipped together upon installation. Windows and doors can also be delivered on a pallet / Aframe if a fork lift is available for unloading. Please notify our staff if this is the case.
Will the items be delivered to the inside of my property?
Due to health, safety and insurance reasons all items are a curb side delivery only. Unfortunately we will not be able to assist getting your items inside, up stairs etc. Please ensure that you have adequate people and equipment available for your delivery. Please also ensure that there is a safe place for the delivery truck to stop and unload.
Can I pick up my items?
Yes, if the pick up option is available in the checkout for your location a pre-booked pick up can be arranged from one of our warehouses. Our staff will make contact after your order has been placed to confirm the details. Please note that pick up is not available in all locations. Please note due to health, safety and insurance reason we will be unable to assist with the loading of your vehicle. Ensure that you bring adequate straps and padding equipment for a safe and damage free transportation.
Shipping Lead Times
All ordered products with a lead time of more than 3 days cannot be refunded through the lead time and or manufacture period. Please note that lead times noted in the shipping section "meaning dispatch" upon purchase are an estimate only and can occasionally be delayed due to supplier and manufacturer delays. If lead times are extended beyond the lead time provided in the shipping section a refund request and order cancellation cannot be accepted.
Defect Created Through Shipping
Please see our refund and return policy for details.
Return and Refund Policy
Refund and Cancellation Policy
At Brax Group SYD Pty Ltd trading as WRS Windows and Doors, we strive to provide high-quality, precision-engineered products. Because the majority of our range is custom-manufactured to your specific requirements, please read the following policy carefully before placing your order.
In-Stock Items: Items sold via our In-Stock Items page are the only products eligible for Change of Mind considerations. We may offer an exchange or credit note for In-Stock Items, provided they are returned in their original, uninstalled, and resaleable condition within 14 days. Returns may incur a $45.00 restocking fee. To start a return, contact us at admin@wrswindowsdoors.com.au. Returns must be sent to: 49/9 Salisbury Road, Castle Hill, NSW.
Custom-Manufactured Orders: Unless an item is explicitly purchased from our In-Stock Items page, all window and door orders are classified as Manufactured to Order. Once an order is placed and payment is processed, the order cannot be cancelled, amended, or refunded.
Damages and Issues: Please inspect your order upon receiving it and contact us immediately if the item is defective, damaged or if you receive the wrong item. Damages and issues must be reported within 24 hours after delivery.
Exchanges: Manufactured to order aluminium windows and doors cannot be exchanged.
Refunds: If approved, you will be refunded in the form of a store credit equal to the value of the original purchase.
Terms of Service
Overview: This website is operated by Brax Group SYD Pty Ltd trading as WRS Windows and Doors. By visiting our site and purchasing from us, you agree to be bound by the following terms and conditions.
Section 1 - Online Store Terms: By agreeing to these Terms of Service, you represent that you are at least the age of majority in your state or province of residence. You may not use our products for any illegal or unauthorized purpose.
Section 2 - General Conditions: We reserve the right to refuse service to anyone for any reason at any time. Credit card information is always encrypted during transfer over networks.
Section 3 - Accuracy of Information: We are not responsible if information made available on this site is not accurate, complete or current. The material on this site is provided for general information only.
Section 4 - Modifications: Prices for our products are subject to change without notice. We reserve the right at any time to modify or discontinue the Service without notice.
Section 5 - Products or Services: Certain products or services may be available exclusively online. We reserve the right to limit the quantities of any products or services that we offer.
Section 6 - Billing and Account Information: We reserve the right to refuse any order you place with us. You agree to provide current, complete and accurate purchase and account information for all purchases.
Section 7 - Optional Tools: We may provide you with access to third-party tools over which we neither monitor nor have any control or input.
Section 8 - Third-Party Links: Third-party links on this site may direct you to third-party websites that are not affiliated with us. We are not responsible for examining or evaluating the content or accuracy.
Section 9 - User Comments: We may, but have no obligation to, monitor, edit or remove content that we determine in our sole discretion to be unlawful, offensive, or otherwise objectionable.
Section 10 - Personal Information: Your submission of personal information through the store is governed by our Privacy Policy.
Section 11 - Errors, Inaccuracies and Omissions: Occasionally there may be information on our site that contains typographical errors, inaccuracies or omissions. We reserve the right to correct any errors, inaccuracies or omissions.
Section 12 - Prohibited Uses: You are prohibited from using the site or its content for any unlawful purpose, to violate any international, federal, provincial or state regulations, or to infringe upon intellectual property rights.
Section 13 - Limitation of Liability: In no case shall Brax Group SYD Pty Ltd trading as WRS Windows and Doors be liable for any injury, loss, claim, or any direct, indirect, incidental, punitive, special, or consequential damages.
Section 14 - Governing Law: These Terms of Service shall be governed by and construed in accordance with the laws of Australia.
Section 15 - Contact Information: Questions about the Terms of Service should be sent to us at admin@braxgroup.com.au
Privacy Policy
This Privacy Policy describes how Brax Group SYD Pty Ltd trading as WRS Windows and Doors (the "Site", "we", "us", or "our") collects, uses, and discloses your personal information when you visit, use our services, or make a purchase from www.wrswindowsdoors.com.au.
How We Collect and Use Your Personal Information: We collect personal information to provide our services, including basic contact details (name, address, phone, email), order information, account information, and shopping information. We also collect Usage Data automatically through cookies and similar technologies.
Marketing and Advertising: We may use your personal information for marketing purposes, such as to send marketing communications by email or text message, and to show you advertisements for products or services.
Security and Fraud Prevention: We use your personal information to detect, investigate or take action regarding possible fraudulent, illegal or malicious activity.
Cookies: We use Cookies to power and improve our Site and Services. Most browsers automatically accept Cookies by default, but you can choose to set your browser to remove or reject Cookies.
How We Disclose Personal Information: We may disclose your personal information to third parties who perform services on our behalf (e.g., IT management, payment processing, data analytics, customer support), and with business and marketing partners.
Your Rights: You have rights to access, delete, correct, and port your personal information. You may also restrict processing and withdraw consent where applicable.
Children: The Services are not intended to be used by children, and we do not knowingly collect any personal information about children.
Contact: Should you have any questions about our privacy practices or this Privacy Policy, please call 1300 946 062 or email us at admin@braxgroup.com.au.